ORDANE Refund Policy

§1What the fee buys

• RF-1. One payment, once, for one account: Ordane Instant Account, in the size you chose. The sizes and the prices live in §1 of the Rulebook and this document does not restate them. No subscription, no renewal, no monthly charge, no reset fee.
• RF-2. The fee buys access to a simulated-capital trading account and the rules and services around it. It is not a deposit, it is not an investment, and it is not held on your behalf. No capital is transferred to you and none is yours to withdraw.
• RF-3. The Rulebook version in force on the day you pay governs your account for its life: the rules you read and the price you paid, both.
• RF-4. Ordane offers no promotional refund guarantee and no offer that returns more money than you paid. If one is ever offered it will be a numbered clause in this document, with a date, and not a badge on a sales page.

§2When the fee does not come back

• RF-5. Once the account is issued, the fee is not refundable. In particular:
  • (a) you changed your mind, or you no longer want the account;
  • (b) you did not trade, or you stopped trading;
  • (c) the account closed under a Rulebook rule;
  • (d) you were not satisfied with your own results;
  • (e) something on your side failed: your connection, your hardware, your software.
• RF-6. That is the ordinary position for a digital service, and it is not a trap: the rules that decide (c) are published, numbered, and closed before you pay. R-6 in the Rulebook says that a behavior not on its list is not a violation. A firm that can invent a breach can keep any fee it likes, which is why the closed list matters more to this section than to any other.
• RF-7. Ordane has no forfeiture mechanism. Forfeiture is the industry's word for keeping your fee and your profit after a breach, and there is no clause in this document that performs it. When an account closes, it closes. Payouts already paid to you are yours and are never reclaimed. There is no partial confiscation, no exit fee, and no renegotiation.
• RF-8. Where the law where you live gives you a cancellation right that a contract cannot take away, that right stands and nothing here removes it. Tell us and we apply it. Ordane does not ask you to waive a statutory right, and does not claim instant delivery in order to defeat one.

§3When the fee does come back, automatically

• RF-9. Three situations. All three are automatic. None is decided case by case, and none waits on anyone at Ordane forming a view about you.
  • (a) Duplicate payment. You paid twice for the same order. The extra payment is returned in full.
  • (b) The account was not delivered. You paid, and the account you paid for was never issued because something failed on Ordane's side. The fee is returned in full.
  • (c) Ordane closes the account under Terms clause T-7 ground (a) or ground (c). That is, you were refused or closed on eligibility or a sanctions match, and you did not misstate your eligibility when you bought. Ordane not being able to lawfully serve you is Ordane's problem, not yours, so the fee is returned in full.
• RF-10. Deadlines, ours to keep and not yours to chase: we confirm within 2 calendar days of the moment you tell us, or of Ordane's own decision where Ordane is the one closing the account under (c), and the money leaves within 5 calendar days of that confirmation. Calendar days, not business days: a weekend or a holiday does not pause either clock.
• RF-11. If we miss either deadline, one message to [email protected] gets you, within one calendar day and in writing, the date it will be paid and the reason it slipped. Not an apology: a date.
• RF-12. Where the money goes: back to the address it came from, on the network it arrived on. We do not send a return to an address other than the one that paid, which is the oldest protection there is against someone else asking for your money.
• RF-13. If the paying address cannot receive a return, which is common with exchange deposit addresses, we hold the amount and contact you to agree a destination in writing before anything is sent. A destination address is only ever accepted from you.

§4The founding pre-sale, closed

Ordane no longer takes founding pre-sale payments. Accounts are sold and issued directly, under §1 to §3 of this document and Terms clause T-20.

• RF-14. This section is closed as of 2026-08-04. It governed founding pre-sale payments only, and Ordane no longer takes them.
• RF-15. If you made a founding pre-sale payment before 2026-08-04 and the whole amount has not come back to you, closing this section changes nothing about that promise. One message to [email protected] is enough, and the money goes back to the address it came from under RF-12.

§5G-1 compensation is not a refund

This is the section the rest of the document exists to protect.

• RF-20. Two different instruments. A refund returns money because the sale should not stand. Compensation under G-1 is money Ordane owes because Ordane missed its own deadline. The trigger is our failure, never yours. They share a currency and nothing else.
• RF-21. What triggers it: a payout Ordane approved and did not pay inside the G-1 deadline. G-0 feeds the same clock: a request that is neither approved nor denied in writing inside the G-0 deadline is treated as approved, and G-1 starts running from there. Silence is not a defence.
• RF-22. The amount and the deadline are in G-1, and this document does not restate them. A number published in two places is a number that will drift, and drift is exactly how a guarantee stops being one. G-1 is the single home for both figures. Read it in the Rulebook.
• RF-23. It is automatic. You do not apply for it, you do not have to ask for it, and nobody at Ordane has to approve it. There is no form, no ticket, and no review.
• RF-24. It does not close your account, does not end your payout cycle, and does not reduce what you are owed. G-1 says the payout is still owed in full, and it is paid in full.
• RF-25. The only exclusions are the two in G-2, and each carries its own hard deadline inside that clause. Past those deadlines G-1 applies regardless. There is no third exclusion, and this document does not create one.
• RF-26. Nothing in this document limits, conditions, delays, reduces, or offsets compensation payable under G-1. Neither does anything in the Terms of Service. If any sentence anywhere in the Ordane document set is ever read as doing so, this clause overrides that sentence and G-1 is paid.
• RF-27. How it is paid: by the same method as any ordinary payout, which is Terms clause T-24, and this document does not name its own. G-1 compensation travels on the same rail as the payout it compensates for, with no special method and no separate delay. Purchases are open under PR-1 because the payout reserve address is live on-chain.

§6Price changes, and the price you paid

• RF-28. Prices can change for new purchases. A published price change never touches an account already sold. Your price and your rules are the version you bought under, for the life of that account.
• RF-29. A price change is not a reason for a refund, and neither is a price drop after your purchase.
• RF-30. A discount code applies on our server, not in your browser, so the price shown at checkout is the price charged and does not change after you commit. A code is not a second price for an account. Rulebook section 1 is one price, no coupon games, and once an account is sold under a published Rulebook version, no code changes what it cost. Ordane's policy is that a discount code is temporary and limited, not a permanent sale wearing a countdown. As of this version that policy is not yet backed by an expiry date or a cap inside the checkout system itself, and Ordane says so here rather than claiming a control that is not built yet.

§7Payment disputes and chargebacks

Refund pages in this industry carry some of the harshest clauses a consumer signs anywhere. Ordane read them, understood exactly what they are for, and kept almost none of them. What follows says which, and why.

• RF-31. Today there is no chargeback rail at all. Checkout accepts supported crypto assets on the network selected at checkout. A settled crypto transaction is irreversible: no bank, card issuer, or card processor can pull it back. Any return Ordane owes goes back to the paying address on the same network under RF-12, subject to the paying-address exception in RF-13. This section exists so the answer is written down before the situation exists, and it will be rewritten if a card rail is ever added.
• RF-32. Ask us first. If a payment looks wrong, write to [email protected] before opening a dispute elsewhere. You get an answer in 2 calendar days, and §3 already returns your money without argument in the cases where it is owed.
• RF-33. Asking us first is a request, not a rule. Opening a dispute is not a violation, it is not on the closed list in R-6, and it does not close your account. Nothing happens to your account because you questioned a charge.
• RF-34. What does have a consequence is the payment itself being reversed. If the fee for an account is reversed, meaning your bank, your card network or your payment provider takes the money back on its own initiative rather than you simply asking Ordane for it, that account has not been paid for. Before it closes for non-payment, you get 7 calendar days to pay the fee again and keep the account, its balance, and its trading history exactly as they were. Only if that window passes unpaid does the account close, and that is the whole consequence: no penalty on top, and nothing else changes about how RF-5 or RF-9 apply to it.
• RF-35. Three things Ordane will not do, and the reason for each:
  • (a) We will not reclaim payouts already paid to you. Money you withdrew was earned under the Rulebook and is yours. A firm that can take back a paid payout has not really paid it, and that is the fear this whole business was built to answer.
  • (b) We will not charge you our legal costs for defending a dispute. A clause making a customer pay the company's lawyers for questioning a charge is a deterrent dressed as a term. A company that needs one has already told you what it thinks of its own case.
  • (c) We will not ban you from Ordane for life over a payment dispute. A permanent ban is a discretionary power with no rule behind it, and discretion is not a rule.
• RF-36. The one protection kept, deliberately narrow. If a fee is reversed while a payout on that same account is approved and unpaid, the reversed amount is set off against that payout before it is paid. You are not paid out of an account you did not pay for. Nothing is taken from money already in your hands.
• RF-37. That set-off happens at the moment of payment and stops no clock. G-0 and G-1 keep running throughout. If a balance is still owed to you after the set-off, it is paid inside the G-1 deadline like any other payout, and if it is not, G-1 triggers on it.
• RF-38. Fraud is a different subject. Where a payment was made with a stolen instrument or a compromised wallet, we cooperate with the investigation and with the law. That is an obligation everyone has, not a discretionary power over your account.
• RF-39. None of this removes your right to dispute a payment with your own payment provider. We do not ask you to waive it, and we could not.

§8Which document wins

• RF-40. The Rulebook governs the account: the trading rules, the payout rules, and the Guarantee. On any of those subjects the Rulebook prevails over this document and over the Terms of Service. That order is what makes the Rulebook a contract instead of a sales page.
• RF-41. This document governs the fee: what it buys, when it comes back, and how a payment dispute is handled. The Terms of Service govern the rest of the relationship.
• RF-42. If two of them ever disagree, the reading more favourable to you applies until a corrected version is published, and the correction is dated in the changelog. Ambiguity is the drafter's fault, and the drafter should be the one who pays for it.
• RF-43. Nothing said in an email, a chat, or a call can take away a right written here. Where someone at Ordane promises you something better in writing, we keep it.

§9Changes to this policy

• RF-44. A change produces a new version number and a dated line in the changelog below.
• RF-45. A change binds purchases made after its effective date. The version in force on the day you paid governs your account for its life. No change is applied backwards to an account already open.
• RF-46. "Your continued use is acceptance" is not used here, and neither is "effective immediately upon posting". A term you did not have the chance to read before you paid is not a term you agreed to.
• RF-47. This document exists in English only. A translation on this site is a convenience and the English text governs.

§10Changelog

§11Contact

Every situation in this document starts with one message to [email protected]. There is no separate refunds queue and no form.