ORDANE Terms of Service

§0What this document is, and what governs

• T-1 · The documents that bind you. Your agreement with Ordane Markets Ltd is made of four documents: the Rulebook, these Terms, the Privacy Policy and the Refund Policy. Nothing else binds either side. A support message, an email, an advertisement, a social post, a FAQ answer and a conversation with anyone at Ordane add no rule and remove none, except as RF-43 provides where someone at Ordane puts something better in writing. You are bound when you confirm an order at checkout and tick a box naming all four documents. Today that box names the Rulebook only, and until it names all four, only the Rulebook binds you. Ordane will not treat these Terms as agreed by a buyer who was never shown them. Browsing ordanemarkets.com binds you to nothing: Ordane does not treat reading a page as signing a contract.
• T-2 · Precedence. The Rulebook governs. On any trading rule, any payout rule, and the Ordane Guarantee, the Rulebook is the authority and these Terms are subordinate. These Terms create no trading rule and no payout condition. On closure, the position is this, and it is stated exactly rather than generously: no conduct while trading closes your account except a breach of a Rulebook rule. These Terms add nothing to that list and cannot. T-7 does carry five further grounds, and every one of them is about whether you may hold an account at all, not about how you traded: eligibility, a failed identity check, a sanctions match, a breach of the site-conduct list in T-33, and an unpaid fee. That list in T-7 is closed, it is lettered, and nothing anywhere in these Terms adds a sixth. Rulebook clause R-6 closes the list of prohibited practices and ends with this sentence: “If a behavior is not listed in this section, it is not a violation. Discretion is not a rule.” That sentence binds Ordane inside these Terms exactly as it does inside the Rulebook. If you find a clause here that appears to give Ordane a judgment call over your account, this clause is the answer: it does not.
• T-3 · Simulated capital. All Ordane accounts are simulated trading accounts. No live capital is provided to traders and no deposits are accepted for investment. Your fee buys access to a simulated trading environment and the services described in the Rulebook. It is not a deposit, not an investment, and not client money held for you. Payouts are performance-based payments made by Ordane out of company revenue. Rulebook clause P-2.
• T-4 · Not investment services, and not advice. Ordane does not provide investment services, brokerage, portfolio management or investment advice, and is not authorised to. Nothing on ordanemarkets.com, in these documents, or in any communication from Ordane or anyone acting for Ordane is a recommendation to trade or an offer of a financial product. Simulated performance has inherent limitations. No income is promised or implied, and no level of trading performance is typical or assured.
• T-5 · Versioning. A change is never applied against an open account. These Terms carry a version number and a dated changelog, section 12. The version in force at the moment you buy governs that account for its life. A new version binds purchases made after it is published, and is never applied against an account already open. A change that only widens a limit in your favour can apply to open accounts, with a date and an entry in the changelog of the document it changes: that is how R-1 of the accounts bought under version 1.3 became 12%, with the floor at 88% of the initial balance, ordered on 2026-10-01 and applied on 2026-10-02. Ordane does not amend your contract by editing a page and treating your silence as agreement. One bounded exception: if a change is required by law and must apply to open accounts, the changelog entry names the law, the entry is dated, and every affected account holder is emailed at least 30 days before it takes effect. Inside that notice period you may close your account under T-40 without giving a reason, and anything Ordane already owes you is unaffected by closing. A change made under this exception never reaches back to a payout already approved or already owed. That is the only route by which anything here changes against you, and it comes with a door out.
• T-6 · Language. English is the language of this contract. One thing has to be said plainly, because it is the one place Ordane's own practice is behind its own standard. The Rulebook is the governing contract, and it is published in eighteen machine-assisted translations. These Terms, the Privacy Policy and the Refund Policy are published in English only. Where a translation and the English text differ, the English text governs. Two commitments follow, both dated to the same gate as the payout reserve address in Rulebook clause PR-1: every translated page of the Rulebook will carry that notice visibly on the page itself, and a qualified human translator will review the Rulebook in Portuguese (Brazil) and Spanish (Latin America) before the first account is sold. Until a version has been through that review, no translation of it is offered as binding, and a machine translation is a reading aid and nothing more. If you bought through a page in your own language and the English text says something different, tell us and the difference is resolved in your favour under RF-42.

§1Eligibility, registration, and your account

• T-7 · Who may open an account, and the only grounds for refusal. You may open an Ordane account if you are at least 18 years old, have full legal capacity to enter into this contract, and do not reside in a country on the restricted list published in this clause: Mauritius (MU), North Korea (KP), Russia (RU), Iran (IR), Myanmar (MM), Cuba (CU), Sudan (SD) and Syria (SY). The same exclusion applies to residents of the Crimea region. Services are also unavailable wherever applicable United Nations or European Union sanctions prohibit providing them. The named-country list is enforced by Ordane's checkout server before an order can be created, and is published in machine-readable form at /api/checkout/config. That list is versioned exactly like these Terms, and for the same reason. The version of the list published on the day you bought is the version that applies to your account for its life. Adding a country to the list later does not reach an account already open, and Ordane cannot close your account by editing a page after you paid. The only exception is the one in T-5: where a law requires it, in which case the changelog names the law, you are emailed first, and T-18 returns your fee. Ordane may refuse, suspend or close an account on one of the following grounds and no others:
  • (a) you do not meet the eligibility test in this clause;
  • (b) identity verification fails on a ground named in T-12;
  • (c) a sanctions or anti-money-laundering screening returns a match Ordane is legally required to act on;
  • (d) you breach a rule in Rulebook section 2;
  • (e) you breach T-33(b), T-33(c), T-33(d) or T-33(e), which are the site-conduct items serious enough to reach an account. A breach of T-33(a) alone is dealt with under the law that makes it unlawful, not by Ordane closing your account;
  • (f) the fee for the account has not been paid.
  A refusal, suspension or closure is given to you in writing and names the lettered ground it rests on. There is no seventh ground, no residual category, and no clause elsewhere in these Terms that adds one. Two of those grounds are not your fault, so they do not cost you the fee. Where Ordane closes an account on ground (a) or ground (c), and you did not misstate your eligibility when you bought, the fee is returned in full under T-18. Closing an account because Ordane may not lawfully serve you is Ordane's problem to absorb, not a reason to keep your money. Whatever the ground, a payout already approved, or treated as approved under G-0, is still owed and still paid: closure never cancels a debt.
• T-8 · One person, one identity. You register in your own name, with your own identity documents, and you keep that information accurate and current. Whether one person may hold more than one Ordane account at a time is not yet settled: it is not settled at version 1.0. Whichever way it is decided, it will be published as a numbered clause in the Rulebook and not left buried here, because it is a rule about accounts and rules about accounts belong in the Rulebook. Until that clause exists, a breach of this one is not on the closed list in T-7 and does not by itself close your account.
• T-9 · Your credentials. Keep your login credentials secret. You are responsible for activity carried out with them. Tell Ordane at [email protected] as soon as you suspect someone else has them, and Ordane will lock the account on the day it is told. That lock is a protection you asked for, not a suspension under T-39, and it is the only lock in these Terms that does not rest on a T-7 ground. It is limited to blocking access, it changes no rule and no balance, it ends as soon as you confirm you have control again, and the G-0 and G-1 clocks keep running throughout it. Ordane cannot start one on its own initiative. Ordane is not liable for loss caused by credentials you disclosed or failed to protect. Ordane remains liable, on the ordinary terms of section 8, for loss caused by a failure of its own systems.
• T-10 · Your account is not transferable. An Ordane account is personal to you. You may not sell, lend, rent, assign or share it, you may not trade an account belonging to someone else, and you may not let someone else trade yours. This is a flat prohibition, not a permission Ordane grants case by case. A permission that is never granted is a judgment call wearing a costume, and Ordane would rather write the prohibition plainly. Breaking this promise is not on the closed list in T-7 either, so it is not, by itself, a ground to close your trading account. Ordane's remedy for a broken promise is the ordinary one in section 8, not an unwritten seventh closure ground.

§2Identity verification

• T-11 · Verification happens once. Identity verification happens once, at your first withdrawal request, before any money moves. There is no verification at purchase and no re-verification loop at every payout. If a legal obligation later requires Ordane to verify an existing account again, Ordane names that obligation to you in writing, and the review is capped by Rulebook clause G-2 like any other review.
• T-12 · What counts as a failure. Verification fails only if: (a) what you send is not what was requested; (b) what you send is not legible or not valid; (c) the identity on the documents is not the identity on the account; or (d) a sanctions or anti-money-laundering screening returns a match Ordane is legally required to act on. A failure is notified in writing, naming which of (a) to (d) applies and what you may send to cure it. Ground (d) is the one clause in these Terms that Ordane judges for itself, so it is fenced in rather than left open. Ordane names the law or the sanctions programme it is acting under, unless naming it is itself unlawful. Where Ordane may not tell you why, it must still tell you that it may not, and on what date it will review the position again. The review is capped by Rulebook clause G-2 like any other review, and past that cap the Ordane Guarantee applies regardless. A screening match is never a finding about your character, it does not become a breach of any Rulebook rule, and it is not recorded as one. Ordane does not buy or gather information about you from third parties without telling you it is doing so.
• T-13 · The clock on a review. A documented verification review is capped by Rulebook clause G-2, and past that cap the Ordane Guarantee applies regardless of the state of the review. That deadline has one home and it is G-2, so it is not repeated here, and no clause in these Terms may extend it. A review that is still open when the cap passes does not pause the payout: G-1 runs.
• T-14 · Who verifies you. The identity verification provider, what it collects, where it processes your documents, and how long it keeps them are named once, in Privacy Policy clause PV-32, and not retyped here: a processor's name is a data-protection fact before it is a contract fact, and PV-32 is its one home. No account is sold until PV-32 is filled in. You are entitled to know who sees your passport before you are asked to send it.

§3The fee, and what it buys

• T-15 · The fee. An Ordane account is bought once, for a one-time fee. There is no subscription, no monthly charge, no reset fee, no payout fee, no data fee and no charge for anything you did not buy. The account sizes and the prices are listed in Rulebook section 1 and are not repeated here, so that they have one home and cannot drift apart.
• T-16 · The price you paid is the price. Ordane may change its published prices at any time. A change never touches an account already sold: the Rulebook version and the price in force when you bought govern your account for its life. Ordane does not run countdown discounts that reset, and does not quote the same buyer two prices for the same account on the same day.
• T-17 · How you pay. Payment is made in cryptocurrency. Payments are collected on Ordane's behalf by its payment intermediary, Gateway (Franca, São Paulo, Brazil; CNPJ 58.516.344/0001-38), into a cryptocurrency wallet owned and controlled by Gateway. No other payment processor is involved. The exact amount and receiving address for each order are shown at checkout after server validation. The coins and networks offered are those listed at checkout (including USDT, USDC and selected native coins). There is no card rail and no bank transfer rail today. Ordane never sends Gateway your name, your email, your phone number or your country, as the Privacy Policy sets out at PV-17. Public-ledger networks leave a permanent record of the transfer; read PV-26 to PV-29 before you pay. Two things are true whatever the rail: Ordane never asks for your card number, your bank credentials or a password by email or chat, and no one at Ordane will ever ask you to send money to a personal address.
• T-18 · Fee policy: the fee is not refundable, with three exceptions that always are. The fee is not refundable once the account is issued. The cases where it does not come back, and the cases where it does, are written once, in the Refund Policy, and not retyped here. RF-5 holds the closed list of cases with no refund, and RF-9 holds the cases that are returned automatically. A list printed in two documents is a list that drifts apart, and the fee is not a subject where Ordane will let that happen. Three cases are always returned in full, automatically, without you having to argue for them: a charge taken twice for the same order; an order where the account was never issued because something failed on Ordane's side; and an account Ordane closes under T-7 ground (a) or ground (c) where you did not misstate your eligibility. The deadline for all three is in RF-10 and appears nowhere else. There is no case-by-case review and no exception process: if the fact is established, the money is owed. Ordane cannot stall the second case by declining to confirm it. If you tell Ordane an account was not delivered and Ordane neither issues it nor answers you in writing inside the RF-10 confirmation window, non-delivery is treated as confirmed and the return clock starts on its own, the same way G-0 treats silence as approval.
• T-19 · Rulebook clause G-1 is not a refund, and nothing here limits it. G-1 is compensation Ordane owes for missing its own deadline. It is triggered by Ordane's failure and never by yours. Read it as a penalty on Ordane, not as a return of your purchase. The amount and the deadline are in G-1, and this document does not restate either: a number published in two places is a number that drifts. Nothing in T-18, nothing elsewhere in these Terms, and nothing in the Refund Policy limits, conditions, reduces, delays, offsets or sets off what is payable under Rulebook clauses G-0, G-1 and G-2, with one stated exception and no other. The exception is RF-36: if you reverse the fee for an account and a payout on that same account is approved and unpaid, the reversed fee is set off against that payout, because a payout is not owed out of an account nobody paid for. That set-off is capped at the amount you took back, it never touches G-1 compensation, it never touches money already in your hands, and under RF-37 it stops no clock. If any other sentence, in any Ordane document, is ever read as reducing or delaying what G-0, G-1 or G-2 makes payable, this clause overrides it and the money is paid. Those clauses are restated nowhere and changed nowhere. They live in Rulebook section 4 and they are published without alteration, exactly as the homepage says they are.
• T-20 · What a payment buys. A payment made through checkout is the purchase of an Ordane Instant Account in the size shown on your order. There is no pre-sale, no reservation and no waiting list. The Rulebook version published on the day you pay governs that account for its life, and no rule is ever applied against it (T-5). What that means in practice:
  • (a) One payment, once, for one account. The fee is one-time: no subscription, no renewal, no reset fee.
  • (b) The price shown is the price charged. Price and eligibility are verified on Ordane's server, not in your browser, so nothing about your order can be altered after you commit.
  • (c) When the fee comes back is the Refund Policy's job and is not restated here, because a number written in two documents is a number that drifts. Sections 2 and 3 of that document are the whole answer.
  • (d) Pay from a wallet you control. If a refund becomes due, it goes back to the address that paid. An exchange deposit address often cannot receive one, and Refund Policy clause RF-13 says exactly what happens then: Ordane holds the amount and asks you in writing for a destination.
  • (e) The price, the size and the rules you were shown before paying are the ones recorded against your order. A term you could not read before paying is not a term you agreed to, which is RF-46, and it applies to this clause first of all.
• T-21 · If a payment goes wrong. Write to [email protected] with your order number before doing anything else, and Ordane answers in writing. The payment rail Ordane uses today carries no chargeback mechanism, which is precisely why T-18 makes its two cases automatic rather than reviewable: if you cannot reverse a payment yourself, the firm owes you a rule, not a favour. If Ordane later adds a payment method that does carry a chargeback right, this clause is rewritten and published before that method goes live, and it will not be written to punish you for using a right your card scheme gives you.

§4Payouts and the Ordane Guarantee

• T-22 · Where the payout rules live. Every payout rule is in Rulebook section 3: when your first withdrawal becomes available and how the cycle runs (PA-1), the profit split (PA-2), the caps on the first two withdrawals (PA-3), and what a withdrawal does to your drawdown floor (PA-4). These Terms do not repeat those numbers and do not add to them. If a number ever appears in both documents and they differ, the Rulebook is right and these Terms are wrong.
• T-23 · What kind of obligation a payout is. Rulebook section 4 puts two clocks on Ordane: G-0 on approving a withdrawal request or refusing it in writing citing the exact rule by section number, and G-1 on paying it. G-2 names the only two exclusions and both carry hard deadlines. One piece of vocabulary first, because the rest of this document turns on it. A debt is money Ordane already owes you and has no argument about: you earned it, the amount is a matter of record, and Ordane simply has to hand it over. Damages are money a court might order Ordane to pay because Ordane did something wrong and harmed you, which is a different thing and is capped in T-36. The whole point of the two clauses below is that a payout is a debt, not damages, so the cap in T-36 cannot touch it. Because this is the clause a burned trader is right to be suspicious about, it is spelled out:
  • (a) A payout that has been approved, or that G-0 treats as approved, is a debt Ordane owes you. It is not a discretionary bonus, not a gratuity, and not a claim for damages.
  • (b) The compensation G-1 creates when Ordane pays late is also a debt Ordane owes you, on the same footing.
  • (c) Neither is subject to the liability cap in T-36, neither is offset by anything in T-18, and neither is reduced because your account has since closed.
  • (d) Ordane may not require you to waive, settle, discount or stay quiet about either one as a condition of being paid.
  A firm that writes a payout obligation into a Rulebook and then excludes it in a Terms document has written nothing. Ordane is not doing that, and this clause exists so you can check.
• T-24 · The payout rail. Payouts are paid in USDT, and there is no minimum withdrawal amount. The network is agreed with you when you request the payout. How any network cost is treated is not settled at version 1.0 and publishes as a numbered amendment to this clause before the first payout is paid. This is the one home for that fact: the Refund Policy points here for G-1 compensation rather than naming its own. The clocks in G-0 and G-1 do not depend on the rail. They run whatever the method turns out to be, and choosing a slower rail does not buy Ordane more time.
• T-25 · Force majeure, bounded. An event genuinely outside Ordane's control, for example a natural disaster, war, a government act, or the failure of infrastructure Ordane does not operate, suspends Ordane's obligations to keep the site and the trading platform available and to deliver an account, and those obligations only, for as long as it lasts. That list is exhaustive. Ordane runs almost nothing itself, so a clause suspending unnamed obligations whenever a supplier fails would swallow the contract, and this clause is written narrowly for that exact reason. It does not suspend, delay or reduce: a payout owed under Rulebook section 3; anything owed under G-0, G-1 or G-2 beyond what the hard cap in G-2 allows; a return owed under T-18; or any debt described in T-23. Ordane declares such an event publicly and with a date on ordanemarkets.com, and cannot declare one after the fact to excuse a payout that was already late. An outage that is Ordane's own, rather than a declared event under this clause, stops nothing at all: T-30 governs, and G-1 applies.

§5Trading rules

• T-26 · These Terms create no trading rule. The trading rules are R-1, R-2, R-4, R-5 and R-6 in Rulebook section 2. There are five of them, they are numbered, and these Terms add none. Nothing in this document may be read as creating a sixth. In particular, these Terms do not prohibit holding a position overnight or over a weekend, do not restrict news trading beyond what R-6(d) already says, do not restrict automated trading beyond what R-6(b) already says, and do not impose a minimum holding time on a trade. None of those is on the closed list, and a rule that is not on the list does not exist.
• T-27 · Appendix A is published. Rulebook clause R-6 says each prohibited practice is defined with examples in Appendix A. Appendix A was published on 2026-08-01 as part of Rulebook v1.0 (definitions A-1 through A-6). The closed list in R-6 is not widened by anything outside that appendix: no guideline, responsible-trading policy or internal standard may add a practice that R-6 does not name. A later change to Appendix A is a rulebook version change and, under T-5, binds purchases made after it is published and never an account already open.
• T-28 · What a breach costs you. The account closes. That is the whole consequence. Payouts already withdrawn are yours and are never clawed back. A payout already approved, or treated as approved under G-0, is still owed and is still paid. Ordane does not confiscate profit, does not add a penalty on top of closure, and does not keep an account open in a degraded state to see what you do next. Rulebook clause R-4 is the one rule whose consequence is not closure: it defers, and the Rulebook says what happens to the deferred amount. There is no clause anywhere in these Terms under which you lose money you have already been paid.

  If the breach was Ordane's error, the account comes back. A rule can only be breached by something you actually did. Where a closure was triggered by bad data on Ordane's side, meaning an erroneous price, a data-feed fault, a platform error or a mistake by Ordane in applying a rule, the closure is reversed: the account is reinstated with the balance, the drawdown floor and the withdrawal count it had immediately before, and any payout that would have been available is paid. You raise it by writing to [email protected], and T-42 governs the answer. This is the ordinary way an account is wrongly closed at a prop firm, so it gets a written remedy rather than a disclaimer: nothing in T-35 or T-36 is an answer to it, because reinstating an account you should never have lost is not a claim for damages.

§6The platform, delivery, and availability

• T-29 · What is delivered, and when. Access to the Ordane Trader Area, Ordane's own platform, built in-house and not licensed from any third party. Access is issued to the address used at checkout once your payment is confirmed, and issuance does not wait on anyone at Ordane forming a view about you: every completed payment is issued. If access does not arrive, one message to [email protected] is enough; if the account cannot be issued at all, the fee comes back in full under Refund Policy clause RF-9(b). A maximum issuance time is not published at version 1.4 and Ordane will not invent one here: it publishes as a numbered amendment to this clause. No cooling-off or withdrawal right is waived by these Terms. Ordane does not assert instant delivery of digital content in order to defeat a statutory right of withdrawal. Where the law where you live gives you a cancellation right, that right stands, and Refund Policy clause RF-8 is where Ordane commits to applying it.
• T-30 · Availability. Ordane does not promise that the site, the platform or the market data behind them will be available without interruption or free of error. Where Ordane controls the timing of maintenance, it is announced in advance. An outage does not stop the G-0 and G-1 clocks: if Ordane cannot pay you because of its own outage, G-1 applies, and the outage is Ordane's problem rather than yours.
• T-31 · Third parties. The trading platform is Ordane's own and is not one of them. Ordane uses third-party providers for hosting, payments, market data and identity verification. If one of them blocks you for its own compliance reasons, Ordane tells you in writing which provider and which reason, so far as that provider permits Ordane to say. A third party's decision is not a ground for closing your account. It is not on the closed list in T-7 and it never becomes one. Ordane restricts your access only as far as the block actually reaches, and only for as long as it lasts: if a payment provider blocks you, your trading is untouched. The G-0 and G-1 clocks keep running throughout, and where a provider's block prevents Ordane from paying you, that is Ordane's problem under T-30, not a reason you get paid late. Where the block cannot be resolved, the answer is closure under T-7 with the fee returned under T-18, never an account left frozen indefinitely. Links from ordanemarkets.com to sites Ordane does not operate are provided for reference; their content and their terms are theirs, and Ordane does not vouch for either.

§7Using the site, and your data

• T-32 · What belongs to Ordane. The site, its text, its design, its code and its brand belong to Ordane or its licensors. You get a limited, non-transferable licence to use them for your own personal use, and it is revocable on one ground only: a breach of T-33. Revoking it does not close your trading account, which can only be closed on a T-7 ground. You may not copy, resell, republish or commercially exploit them. You may quote and link the Rulebook, these Terms and any other Ordane document freely, and you are encouraged to: a rulebook nobody is allowed to quote is not a public rulebook.
• T-33 · Prohibited uses of the site: closed list. You may not:
  • (a) use the site or the services for anything unlawful;
  • (b) infringe Ordane's intellectual property or anyone else's;
  • (c) harass, threaten or defame Ordane's staff or other users;
  • (d) scrape the site at a rate that degrades it, attempt to defeat its security, or probe it without written permission;
  • (e) impersonate another person or use another person's identity documents.
  This list is closed, on the same principle as R-6. If a use of the site is not listed here, it is not a breach of this clause. Two limits on how far this clause reaches. First, item (a) is not a licence for Ordane to decide what is lawful: it bites only where a court, a regulator or a law enforcement authority says so, and on its own it is never a ground for closing your account, per T-7(e). Second, none of this list is a trading rule. Nothing you do on this website can breach R-1 to R-6, and nothing here changes your payouts, your split or your drawdown floor. Reading the site, quoting the Rulebook, disagreeing with Ordane in public and questioning a charge are none of them on this list, and RF-33 says the last one plainly.
• T-34 · Your data. What Ordane collects, why, and who else touches it is set out in the Privacy Policy, which forms part of this agreement and is on the same launch gate as this document. Two things are true today and can be checked in a browser in under a minute: Ordane sets no first-party cookies, and Google Analytics runs only if you accept the banner. One thing needs saying that most policies leave out: payments settle on a public blockchain, so the receiving address, the amount and the wallet you pay from are permanently public and linkable by anyone who knows the address. That is a property of the network rather than a choice Ordane makes about your data, and it is why the Privacy Policy says more about payment privacy than most do.

§8Warranties, liability, and indemnity

• T-35 · Warranties. THE SITE AND THE SERVICES ARE PROVIDED AS IS AND AS AVAILABLE, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Those capitals are there because some laws require this disclaimer to be conspicuous, and for no other reason. In plain words: Ordane does not promise the platform will make you money, will price every tick perfectly, or will never go down. This disclaimer is about software. It does not touch the two debts in T-23, because a promise to pay you what you have earned is not a warranty about software.
• T-36 · Limitation of liability. Ordane is not liable for indirect, incidental, special or consequential loss, including lost profit, lost opportunity and lost data. Ordane's total liability in damages for all claims connected with an account is limited to the fee you paid for that account. Nothing in this clause limits liability that cannot be limited by law, including liability for fraud, for fraudulent misrepresentation, or for death or personal injury caused by negligence.
• T-37 · What the cap does not touch. T-36 caps damages. It does not apply to and does not reduce: a payout owed under Rulebook section 3; any amount owed under G-0, G-1 or G-2; or a return owed under T-18. Those are debts, not damages. Ordane may not use T-36, or any other clause in these Terms, to avoid paying money it already owes you. Any reading of these Terms that produces that result is the wrong reading and is to be resolved against Ordane, as the party that wrote them.
• T-38 · Indemnity. Read this one twice: it is the only clause here where money runs from you to Ordane. If a third party brings a claim against Ordane because of your use of the services, your breach of these Terms or your breach of someone's rights, you cover Ordane's reasonable costs of dealing with it. Ordane may take over the defence of such a claim and tells you in writing when it does. This obligation survives the end of this agreement. Four limits, because an unbounded indemnity in a consumer contract is the clause most likely to be struck out, and Ordane would rather bound it than lose it:
  • (a) It applies only where the claim is caused by something you did. It never applies to a claim caused by Ordane's own act, omission or breach.
  • (b) It does not apply to a payment dispute, a chargeback, or your questioning a charge. RF-35(b) says Ordane will not charge you its legal costs for defending a dispute, and this clause does not reach behind that promise to do the same thing under another name.
  • (c) It does not apply to a disagreement between you and Ordane. Ordane bears its own costs in any dispute with you about whether a payout was approved or paid on time.
  • (d) Where you are a consumer and the law where you live limits or forbids an indemnity like this one, that law wins and this clause gives way to it.

§9Suspension, closure, and survival

• T-39 · Suspension. Ordane may suspend an account only on a ground listed in T-7. A suspension is notified in writing on the day it takes effect, names the lettered ground, and states what would end it. While an account is suspended the G-0 and G-1 clocks keep running, unless the suspension is one of the two G-2 exclusions, in which case the G-2 cap applies and the Guarantee applies again the moment that cap is passed.
• T-40 · Closing an account. You may close your account at any time by writing to [email protected]. Closing it does not entitle you to a return of the fee, per T-18, and does not extinguish anything Ordane already owes you. On closure, from either side: your access ends; money already paid to you stays yours; a payout already approved or treated as approved under G-0 is still paid; and no further Rulebook rule can be applied to an account that no longer exists.
• T-41 · What survives. Some clauses have to outlive the agreement, otherwise closing your account would erase a debt. These do, and here is what each one is, so you do not have to look eight numbers up: T-19, nothing cuts down the Guarantee; T-23, a payout is a debt Ordane owes you; T-37, the liability cap does not touch that debt; T-32, what belongs to Ordane; T-35 and T-36, the warranty disclaimer and the cap on damages; T-38, the bounded indemnity; and section 10, how a dispute is decided. The first three are the ones that matter to you: they are what stop a closed account from becoming an unpaid one. Everything else ends when the agreement ends.

§10Disputes, governing law, and the entity

• T-42 · First step, always. Write to [email protected], say what happened, and give your order or account number. Ordane answers in writing. Most disputes at a prop firm are about a payout, and a payout dispute already has a defined route: G-0 requires a written refusal citing the exact rule by section number. If you did not receive that, you do not have a disagreement about judgment. You have a G-0 breach, and the G-1 clock has already started.
• T-43 · Governing law. The governing-law designation is not settled at version 1.0.
• T-44 · Where a dispute is decided. Not settled at version 1.0. The forum, and whether arbitration applies, publish in this clause before Ordane ever relies on either. T-45 already fixes two things about whatever fills this blank.
• T-45 · Two things already decided about whatever fills those blanks. (a) Ordane will not ask you to waive a right that the mandatory consumer law of your own country gives you. Where that law gives you the right to bring a claim at home, this contract does not take it away. (b) Whatever forum is chosen, whether a payout was approved and whether it was paid on time is a question of records and dates. It is not a question of interpretation, and Ordane will not argue it as though it were.
• T-46 · Who you are contracting with. Ordane Markets Ltd. Commercial address: Foti Pitta 4, 1065 Nicosia, Cyprus. Legal notices go to [email protected].

§11The rest of the agreement

• T-47 · Severability. If a court finds a clause unenforceable, that clause is severed and the rest stands. Where a clause is unenforceable only because it reaches too far, it applies to the greatest extent it lawfully can.
• T-48 · No waiver. A right Ordane does not enforce at once is not a right Ordane has given up. Enforcing a rule once does not oblige Ordane to enforce it differently later, and choosing not to enforce it against one trader creates no rule for another.
• T-49 · Assignment. Ordane may transfer this agreement to a company that acquires its business, on written notice to you, and only if that company takes on the Rulebook version your account was sold under, these Terms, and the Guarantee, unchanged. You may not transfer this agreement, per T-10.
• T-50 · Entire agreement. The Rulebook, these Terms, the Privacy Policy and the Refund Policy are the whole agreement between you and Ordane, and they replace anything said before. No employee, contractor, affiliate or partner of Ordane can add to them or take away from them, except in the one way T-1 and RF-43 already allow: a promise from someone at Ordane that is both in writing and more generous to you than what is written here is kept. That is not a new document. It is Ordane keeping its word inside this one.
• T-51 · Contact. [email protected].

§12Changelog